<tc>Self Pick Up Details</tc>

Pick-up address: Unit J2, 9/F, Kaiser Estate Phase 2, Hung Hom
(About 5-10 minutes walk from Exit A of Whampoa Station)
(It takes about 10-15 minutes to walk from Exit A2 of Ho Man Tin Station and Exit D1 of To Kwa Wan Station)
Pickup time: Monday to Friday 12:00nn to 6:00pm
Saturday timeContact us for enquiries (Closed on Sundays and public holidays)

• Preparation time: 1-2 hours
• You can pick up the order at office hours 2 hours after placing the order - no appointment required
  
• Example 1: The order is placed at 9 am and can be picked up after 12 noon.
• Example 2: The order is placed at 1pm and can be picked up after 3pm.
• The warehouse period is 10 days (including Saturdays, Sundays and holidays)
• After the expiration date, the order will be treated as abandoned and no refund will be given.

When picking up the goods in person, relatives or friends, or by courier, please show this to your colleagues:

• Order completion email; or
• Pickup notification email (may be mistaken as promotional/spam email); or
• Purchaser’s name and *last 4 digits of phone number*

* Please count and check clearly products, quantities, and documents on the spot before leaving. If you have any questions, please report them to the colleagues on duty immediately, and they will not be dealt with afterwards.
Candle Element reserves the right of final decision.