Refund policy
Return & Refund Policy Return & Refund Policy
In order to avoid disputes between Candle Element and the customer, when the customer receives the goods, please check whether the goods are in good order immediately. If there is any problem, please take a photo of the defective part of the goods and contact us at once.
The following conditions:
1) The product is damaged
2) Wrong good(s) delivered
If it is due to delivery error, the shipping costs for the returned goods and re-ordering of goods will be responsible by Candle Element (The maximum shipping charge should not be more than HK$50)
The following conditions cannot apply for a refund or returned:
1) Self-mistake during purchasing
2) Individual good out of stock and request to refund for other goods of the same order
3) Delivery time delayed due to shipping problem
4) Damaged by human error
5) Goods is damaged due to improper use or demolition caused
6) Dissatisfaction on the Quality, Color, Packaging
*Candle Element reserves the right for final decision.
In order to avoid disputes between the two parties, when customers receive the goods, please check whether the goods are complete immediately.
If you find any of the following problems, please clearly take a photo of the problematic part of the product and contact us as soon as possible
1) The product is damaged
2) Mismatched goods
Due to errors in product delivery, Candle Element will bear the freight for returning the product and shipping the reordered product.
(The maximum total freight amount borne shall not exceed HK$50)
Refunds or exchanges cannot be applied for in the following situations:
1) Purchased the wrong product
2) Some products are out of stock and require refunds for other products ordered
3) Delivery time is delayed due to shipping problems
4) Man-made damage
5) Human factors caused by improper use and disassembly by consumers, resulting in malfunction, damage, dirt, damaged and incomplete packaging
6) Differences in quality, color, and packaging from expectations are not reasons for returns.
*Candle Element reserves the right to make the final decision.
Contact us Tel: 852-61993051 Email: CandleElement@gmail.com