Privacy Policy

Privacy Policy

Candle Element (hereinafter referred to as "we", "us", "our company" or "candle ingredient store") respects the privacy rights of anyone who uses our website.We will ensure that the personal data collected, transmitted, stored and used will be processed in compliance with the Personal Data (Privacy) Ordinance, Chapter 486, Laws of the Hong Kong Special Administrative Region (hereinafter referred to as the "Ordinance")If you provide personal information to us, you are deemed to agree to this privacy policy

The term "personal data" has the meaning defined in the Ordinance

Purpose and use of collecting personal information

You do not need to provide any personal information to browse or use this website and mobile applicationWhen you register to use our services or online content, we will collect your personal information so that we can provide you with services.You may refuse to provide us with personal data, but in this case we may not be able to provide you with servicesBy providing your personal information, you agree to our use of your personal information in accordance with this Privacy Policy Statement

Candle ElementThe personal information collected from you may be used for the following purposes ( including but not limited to):

• Identify your identity and any accounts you open
• Provide services for you
• Identity verification and/or credit check
• Determine and verify your eligibility for discounts and promotions on goods and services
• Process applications and updates for partner products and services on your behalf, including but not limited to insurance and financial products
• Representing you in handling insurance claims for partner products and services
• Handle service-related payment instructions or collect debts for you
• Allow this website to store your personal information so that you do not need to re-enter relevant information every time you purchase a product or update an insurance product
• Process, bill and fulfill orders
• Direct marketing of our services (see the Direct Marketing section for details)
• Directly promote the products and services of our business partners (see the “Direct Marketing” section for details)
• Design the services you need
• Conduct market research, statistical analysis and behavioral analysis
• Conduct program ratings survey and analysis
• Carry out customer data analysis and analyze your shopping preferences
• Allow you to choose to participate in interactive features of the services we provide you, including identifying your friends and communicating and sharing your shopping experience with them
• Recommend to you our services or products or services you are interested in
• Design our website and content to suit your specific preferences
• Provide you with customer service
• Handling your complaints and account inquiries, claims and/or litigation against the company or any party
• Prevent and prevent fraud
• Audit purpose
• Make disclosures as required by applicable laws, rules and regulations
• Any other purpose directly related to the original purpose for collecting personal data

Categories of Personal Data Collected

Personal data collected by

Candle Element may include ( including but not limited to):

1. Your personal information and contact information, such as name, gender, date of birth, ID number, phone number, social media links, email address, residential address, mailing address and/or billing address;
2. Your business information, such as company name and job title;
3. Your account information, such as the first 6 digits and the last 4 digits of your credit card account number or user account number;
4. Your payment transaction details;
5. Your family income and personal interests; and
6. Your computer or mobile device IP address, real-time location data, browser settings, browsing history and/or other Internet logged information; and
7. The phone numbers and email addresses contained in your phone book (when you use the interactive features of the services we provide you)We will notify you when you accept our servicesWhen you provide data to us, you confirm that you have obtained consent from the contact in your phone book

We may access, use and/or process your biometric information including but not limited to fingerprints and facial images stored on your mobile device or other devices for identity verification purposes However, we do not collect or store such information

Confidentiality, Disclosure and Security of Personal Data

Candle ElementThe personal information collected and held about you will be treated confidentially; however, if it is necessary to perform legal responsibilities in accordance with the provisions or requirements of the law, or to provide you with services, or to perform the original purpose of collecting personal information, For purposes or directly related purposes, the Company may disclose such information to the following persons (whether they are in Hong Kong or outside Hong Kong):

• Courts with jurisdiction, law enforcement agencies, or other government statutory or regulatory departments, agencies or organizations
• The Company's associated companies, partners, sellers or contractors, agents or other service providers involved in service sales and marketing or administration, or providing goods/services
• The company's partners include but are not limited to insurance companies, which can evaluate and process insurance product applications, renewal applications, insurance claims and settlements, provide insurance services and/or handle inquiries or complaints
• Any other person who has a duty of confidentiality to the Company, including group members, information technology consultants, data processing contractors, auditors, accountants, or lawyers who have promised to keep such information confidential
• Banks, financial institutions, insurance companies, credit card issuers or debt collection service companies

Candle Element will make all reasonable efforts to ensure that all personal information held by Candle Element is stored in a reliable, secure and secure location

We will endeavor to keep all personal information we collect confidentialHowever, please understand that we cannot guarantee the security of transmitted data.

If you purchase insurance products or other products or services from our partners, your personal information will be transferred to the partner and your personal information will be used, processed and retained in accordance with the partner's privacy policyThis is beyond our controlFor details, please refer to the partner's privacy policy

Transfer of personal data outside Hong Kong

If operationally necessary, the Company will transfer personal information to places outside the Hong Kong Special Administrative Region to achieve the purpose for which such information was collected, or for purposes directly related to it.Any relevant data transfer will comply with the regulations and restrictions of the regulations

Storage of personal data

If you choose or provide a user identification code, password or any other information as part of your security procedures, you must treat such information as confidentialYou must not disclose it to any third partyIf your mobile number is used for account login, you should ensure that it is updated promptly by logging into your account in "Account Information" when your mobile number is changed or returned to your mobile operator.This is important to ensure that your account information is not accessed by a third party who may have gained access to the mobile phone number you have surrenderedYou are responsible for protecting your account in this specific mannerWe do not assume any responsibility for this

Unless the law requires Candle Element to retain your personal data for a specific period of time, Candle Element will only retain the personal data until the original purpose for which the personal data was collected is fulfilled or is directly related to it. so far

Direct Promotion

Candle Element may use the personal information collected from you to send messages, offers, promotions and market quotations. For this purpose, the company needs to obtain your consent.We may contact you via email, mobile app notifications, social media links, text messages, text/image/video messages, phone calls or mails, etc.The Company holds your name, email address, phone number, contact address, social media links, product and service portfolio information, transaction patterns and behaviors, browsing history, program viewing habits, and personal interests. The Company may use the relevant information for direct Promote our services, as well as the products and services of our business or advertising partners below

If you do not wish to receive any direct marketing communications from us and our partners, you can update your preferences at any time through your registered account or the unsubscribe link provided by us.Upon receipt of your notice, we will stop using your personal data for direct marketing purposes and will not charge you for this purpose.

Use "cookie" files (COOKIES)

A "cookie" file is a small text file that is stored on your computer (or other electronic device) when you enter our website and mobile application.We use "cookies" on this website to:

• Identify you when you browse this website and mobile application
• Obtain information about your preferences, browsing and browsing behaviour, online activities and Internet usage
• Continuously track the items stored in your shopping basket to help you pass the checkout process
• Conduct research and statistical analysis to help us improve our services and better understand our visitors and their requirements and interests
• Provide advertisements tailored to your personal interests to more effectively carry out our, business partners and advertisers' promotional and advertising plans
• Make your online activities more efficient and provide a better experience
• Make security measures more stringent

The information we obtain using "cookie" files may not contain your personal informationAlthough we may obtain information from your computer or other electronic devices (such as IP address, browser settings, browsing history and/or other Internet log information), we may not be able to identify you.Since non-personal data is mixed with personal data, we treat the data as personal data for the purposes of our privacy policyUnder certain circumstances, we may collect your personal information, but it must be provided voluntarily by you by completing an online form, or when you purchase goods or use services on our web pages and mobile applications.

If you do not allow the use of "cookies" files, you can make adjustments on your Internet browser and electronic deviceIf you disable cookies, you acknowledge that you may not be able to use certain features of our web pages and mobile applications.

Connect to web page

This privacy policy statement only applies to our website and mobile applicationsOur web pages and mobile applications may contain links to other web sites and web pages.Whenever you activate any of these connection URLs, such as clicking on the connection section of any advertiser, you have left our website and mobile application; and after you leave our website and mobile application, you will contact any other organization Any personal information or any other information provided is not within the control of the Company.Browsing or using other websites is at your own risk

In any case, if there is any conflict or inconsistency between the Chinese and English versions, the English version shall prevail.

Privacy Policy

Candle Element (collectively "we", "us", the "Company", "Candle Element" ) respect the privacy rights of visitors to the Company's website and mobile app and of individuals who participate in, access or sign up to any of the Company's services, activities or online content including without limitation our business partners' products and services (collectively referred to as "Services"). We endeavor to ensure that all our collection, transmission, storage and usage of personal data is carried out in compliance with the Personal Data (Privacy) Ordinance, Cap 486 of the laws of the Hong Kong Special Administrative Region (the "PDPO"). By providing your personal data to us, you are consenting to this Privacy Policy.

The term "personal data" shall have the meaning ascribed to it by the PDPO.

PURPOSE OF COLLECTION AND USE OF PERSONAL DATA

You need not supply any personal data in order to access the Company's website or mobile app. When you participate in, access or sign up to any of the Services, personal data is collected from you to enable us to provide you with the Services. You may decline to provide us with the requested personal data, but in such case we may not be able to provide the Services to you. By submitting your personal data you consent to the use of that data as set out in this Privacy Policy Statement.

Personal data collected from you may be used by the Company for, without limitation:

• identifying you and any accounts you hold with us
• enabling the provision of the Services to you
• conducting identity verification and/or credit checks
• determining and verifying your eligibility for discounts and promotions on products and services
• processing applications or renewal applications for our business partners’ products and services, including without limitation insurance and financial products, on your behalf
• processing insurance claims for our business partners’ products and services, on your behalf
• processing of payment instructions or collection of amounts outstanding from you in relation to the provision of the Services
• order processing, billing and fulfillment
• enabling us to store your personal data so you do not have to re-enter it each time you purchase a product or renew an insurance product
• direct marketing of the Services (see section “Direct Marketing” below)
• direct marketing of the products and services of the Company’s business partners (see section “Direct Marketing” below)
• designing services for you
• conducting research, statistical analysis and behavioral analysis
• conducting program viewership survey and analysis
• customer profiling and analyzing your purchasing preferences
• enabling you to participate in interactive features of our service, including identifying your friends or individuals, and sharing and communicating with them your shopping experience, when you choose to do so
• making suggestions and recommendations to you and other users of our Services or goods and services that may interest you or them
• customizing the Company’s website and its content to your particular preferences
• provisioning of customer services
• handling your complaints and account enquiries, and handling any claim, action and/or proceedings against the Company or any party
• fraud prevention and detection
• auditing purposes
• making such disclosures as required by applicable laws, rules and regulations
• any other purposes directly related to the purpose for which the personal data were originally collected

TYPES OF PERSONAL DATA COLLECTED

Types of personal data collected by the Company may include, without limitation:

1. Your personal information and contact information such as your name, gender, date of birth, identity card number, telephone number, social media contact, email address, residential address, mailing address, and billing address;
2. Your business information such as company name and business title;
3. Your account details, including first 6 digits and last 4 digits of credit card account numbers, or user accounts;
4. Your payment transaction details;

We may access, use and/or process your biometric data including without limitation fingerprints and facial images stored on your mobile device or other device for the purpose of conducting identity verification, however we will not collect nor store such data.

CONFIDENTIALITY, DISCLOSURE AND SECURITY OF PERSONAL DATA

All personal data collected and held by the Company will be kept confidential, but where disclosure is necessary for the Company to comply with any statutory obligations or requirements, or for the Company to provide the Services to you or to carry out the original purpose, or a directly related purpose, for which the personal data were collected, those data may be provided to the following parties (whether within or outside Hong Kong):

• Competent court of law, law enforcement agencies, or other governmental or statutory authorities, institutions or organizations;
• Company’s associated companies, business partners, contractors, agents, sellers or suppliers of the goods/services, or other service operators, who are involved in the sales and marketing, administration or provision of the Services;
• Company’s business partners including without limitation insurance companies who assess and/or process insurance applications, renewal applications, insurance claims and settlements, provide insurance services for you and/or handle inquiries or complaints
• Any other person under a duty of confidentiality to the Company including a member of its group of companies, IT consultants, data processors, auditors, accountants, or lawyers, which has undertaken to keep such information confidential; and
• Banks, financial institutions, insurance companies, credit card issuing companies or debt collection agencies.

Any questions, comments, suggestions or information other than personal data sent or posted to our website, or any part of the site by you will be considered as voluntarily provided to the Company on a non-confidential and non-proprietary basis. We reserve the right to use, reproduce, disclose, transmit, publish and/or post elsewhere such information freely, including passing it to any associated company for example, in connection with the development and marketing of services and to meet user needs.

We may share non-personal data such as anonymised data and aggregated data relating to without sales transactions, user traffic, logistics and warehouse performance publicly and with our partners including without limitation with existing and potential business partners, sellers or suppliers of the goods/services, start-up entrepreneurs and academics.

All reasonable efforts are made to ensure that any personal data held by the Company is stored in a secure and safe place.

All personal data which we collect is kept confidential to the best of our ability. You will appreciate however, that we cannot guarantee the security of transmission.

If you purchase our business partners’ products or services including without limitation insurance products, your personal data will be transferred to that business partner and your personal data will be used, processed and stored in accordance with that business partner’s privacy policy, which is outside our control. Please refer to the relevant privacy policy of our business partner.

TRANSFER OF PERSONAL DATA OUTSIDE HONG KONG

If necessary, the Company may transfer the personal data to places outside the Hong Kong Special Administrative Region for carrying out the purposes, or the directly related purposes, for which the personal data were collected. All the transfer of those personal data will be carried out in compliance with the requirements of the PDPO.

RETENTION OF PERSONAL DATA

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. If your mobile number is used for account login, you shall ensure that timely update is made by logging in to your account at “Account Profile” when your mobile number is to be changed or returned to your mobile operator. This is important to ensure that your account information will not be accessed by a third party who may have acquired the right to use your discarded mobile number. You are solely responsible for securing your account in this particular way. We shall have no liability to you for any loss or damage in this regard.

Unless there is a mandatory legal requirement for us to keep your personal data for a specified period, we will only retain your personal data for as long as is necessary to fulfill the purpose for which the personal data were originally collected.

DIRECT MARKETING

From time to time, the Company may use your personal data to send you news, offers, promotions and joint marketing offers and the Company requires your consent for that purpose. We may contact you by email, in-app notifications, social media, SMS, text/picture/video message, telephone or mail.

Your name, email address, telephone number, contact address, social media contact, date of birth, products and services portfolio information, transaction patterns and behaviors, browsing records, content viewing habits and personal interests held by the Company may be used by the Company in direct marketing.

If you prefer not to receive any direct marketing communications from us or our marketing partners, you can opt out at any time by updating your preferences through your registered account or an unsubscribe link provided. Upon receipt of your request, we shall cease to so use your personal data as soon as possible without charge to you.

USE OF COOKIES

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access the Company’s website. We use cookies on our website to:

• recognize you whenever you visit this website
• obtain information about your preferences, viewing and browsing behavior, online movements and use of the Internet
• keep track of the items stored in your shopping basket and take you through the checkout process
• carry out research and statistical analysis to help improve our Services and to help us better understand our visitor and customer requirements and interests
• target our marketing and advertising campaigns and those of our business partners and advertisers more effectively by providing interest-based advertisements that are personalized to your interests
• make your online experience more efficient and enjoyable
• enable tighter security

The information we obtain from our use of cookies may not contain your personal data. Although we may obtain information about your computer or other electronic device such as IP address, browser settings, browsing records, and/or other Internet log information, this may not be able to identify you personally. To the extent that non-personal data is combined with personal data, we treat the combined data as personal data for the purposes of this Privacy Policy Statement. In certain circumstances we may collect personal data about you, but only where you voluntarily provide it by completing an online form, or where you purchase goods from our website or use the Services.

If you want to disallow the use of cookies, you can do so on your own web browser. If you disable cookies, you acknowledge that you may not be able to use some of the functionality of our website.

LINKS

This Privacy Policy Statement only applies to the Company's website. Our website may contain links to other sites and pages. By activating a link, such as for example by clicking on the banner of an advertiser, you leave our website and the Company does not exercise control over any personal data or any other information you give to any other entity after you have left our website. Access to and use of such other websites is at your own risk.

The Company reserves the right to charge you a reasonable fee for complying with a data access request as permitted by the PDPO.

In the event of any discrepancy or inconsistency between the English and Chinese versions of this Privacy Policy, the English version shall prevail.

We keep this Privacy Policy under regular review and place updates on our website from time to time.